SUPPLY CHAIN Division

We provide customers in many industry sectors with services that span the entire supply chain. From planning, sourcing, production, storage and delivery to returns logistics and end customer service, our customers rely on us to ensure a smooth logistics flow. We offer warehousing, distribution, managed transport and value-added services, business process outsourcing, supply chain management and consulting as well as lead logistics provider solutions. We ensure that our customers' products and information reach their markets quickly and efficiently, thus securing them crucial competitive advantages. With local insight and global scale, we serve customers in more than 60 countries and provide support for complex transformation in their processes.

Our Supply Chain business provides expert solutions in six key strategic sectors: Consumer, Retail, Technology, Life Sciences & Healthcare, Automotive and Energy. Each sector is managed by a dedicated sector head who is supported by a global team of specialists who handle customer projects and develop sector-specific supply chain solutions.

Consumer and Retail

Consumer and Retail are two of our largest sectors, both of which offer major growth potential for the division. We manage supply chains all the way from the source of supply to the retail shelves for customers in these sectors. This calls for flexibility, reliability and cost efficiency as the key value drivers for our services in these sectors, which range from international inbound logistics and warehouse and transport services to packaging and other value-added services.

Technology

Customers in the Technology sector require fast, flexible and efficient supply chains. Demand for integrated product and service logistics is increasing. Our portfolio ranges from inbound-to-manufacturing services and warehouse and transport services to integrated packaging, returns management and technical services. This is one of the sectors in which customers are increasingly requesting integrated solutions that are being developed across all DHL divisions.

Life Sciences & Healthcare

We are also increasingly providing cross-divisional, integrated solutions in the Life Sciences & Healthcare industry, where supply chains and logistics processes are still evolving in many parts of the world. Cost pressure is rising steadily and quality control at the highest possible level is a must for all our customers.

Automotive

The Automotive industry is one of our truly global sectors. In recent years, it has seen a slowdown in growth in the industrial countries, with production shifting to emerging markets such as China, India and Brazil. For our inbound-to-manufacturing, aftermarket logistics and lead logistics provider solutions, the key factor is our ability to offer lower costs and a high degree of flexibility and reliability.

Energy

The fast-growing Energy sector is another sector where the DHL divisions provide integrated logistics solutions for both the build and run phases of major energy projects.

Williams Lea specialises in outsourced corporate communication and information management, ranging from office document and marketing solutions to customer correspondence management. We offer these solutions to customers in the financial, retail, consumer goods, pharmaceutical, publishing and public sectors as well as the legal sector. As at 1 July 2010, parts of Williams Lea Germany were transferred to the MAIL division.