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Delphi study: customer needs in 2020

Deutsche Post DHL presented its global study of the future, "Delivering Tomorrow - Customer Needs in 2020 and Beyond", examining mega trends up to 2020 and beyond. The broad debate this initiated is continued by CEO Frank Appel, together with leading experts, in the form of the discussion series "Delphi Dialog 2020".

Mann mit Fernglas auf Containerschiff

The world in 2020

How will we live in the future? How strong is China? Is uncertainty the normal stat? We take a look at the future of logistics.

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Container terminal

An orientation guide of future scenarios

The study reveals trends in economy, technology and society up to the year 2020 and beyond.

The study at a glance
Fashion Weeks model

Machines as fashion consultants?

We present some predictions from the Delphi study, in a slightly exaggerated form.

Animations

A parcel on tour
Screenshot Paketreise-Animation

Experience the exciting journey of a parcel through the DHL air network.

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RFID - how it works
Screenshot RFID-Animation

Smart medication, intelligent container, clever parcels:
RFID - the logistics revolution

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The logistics phenomenon
Screenshot Phänomen Logistik-Animation

Globalization, outsourcing and deregulation - Trends are shaping modern logistics.

show animation
Triangles of trade
Screenshot triangles of trade animation

Three high-growth trade triangles centered around Asia are expected to increasingly contribute to global trade.

show animation

Delivering Tomorrow

Illustration of the study

Dialogue on future trends.

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Last change: 02/09/2012

© 2012 Deutsche Post AG

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