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Targets

Key

Target achieved Target achieved Target ongoing Target ongoing New target New target Target restated Target restated Not achieved Not achieved

Targets for 2010 and beyond

Environment

Targets Status Notes
Improve CO2 efficiency of our own operations by 10 % compared to 2007 Target ongoing Due 2012
Improve CO2 efficiency of our own operations and those of our subcontractors by 30 % compared to 2007 Target ongoing Due 2020
Target for air fleet replacement to be restated due to ongoing restructuring initiatives in our DHL Express USA operations (former target: Replace 90 % of our owned aircraft, due in 2020) Target restated As a result of the restructuring of our EXPRESS business in the US and other regions a large share of the previously anticipated retirement has already taken place by means of the permanent removal of 100 older aircraft from our network. An additional 12 older aircraft have been replaced by newer and more fuel efficient ones. New target see below.
Replace at least a further 15 % of our remaining air fleet (baseline year 2009) with more fuel efficient types of aircraft by the end of 2015 New target  
All new investment projects to be assessed for CO2 efficiency Target achieved New investments require CO2 efficiency assessment for approval as of 2009
Complete implementation of our core carbon accounting processes and IT systems Target ongoing Due 2010
Pursue testing of alternative technologies and fuels (hybrid, biofuels, electro) Target ongoing Ongoing hybrid pilots and tests of fuels from renewable sources, for 2010 new tests of electric vehicles
Achieve transparency on the CO2 reduction commitment and actual efficiencies of our road carriers New target Piloting online survey for Deutsche Post DHL's main road carriers in 2010 and starting projects with organizations to achieve Scope 3 transparency
Increase percentage of our operations which are certified to ISO 14001 standard Target ongoing 2009 figure: approx. 49 % (2008: 46 %)
Increase percentage of recycled and sustainably sourced paper purchased through our Procurement organization Target ongoing Not met in 2009 : approx. 87 % are either recycled paper, paper from mixed sources or paper from sustainable forestry (2008: 90 %)

Employees

Targets Status Notes
Expand the scope of reported accident and sickness data Target achieved Report international sickness rate of 5.6 % for 2009.
Health management and occupational safety
Expand our co-operation with universities and schools Target achieved Extended to 306 school co-operations.
Educational initiatives
Continue expanding our road safety campaigns Target achieved Conducted new module of campaign for road safety – Kids of Super Heroes – in 2009 to promote safety of children in road traffic among professional driving community. The information was published in online and print media.
Safety
Launch specific measures to confront the challenges linked to demographic change Target achieved Increased health promotion measures, e.g. "Jobfit" programme provided health awareness/competence for young professionals
Diversity management
Increase the number of users of mylearningworld.net Target achieved 50,000 employees around the world are using the online training platform mylearningworld.net and concluded 96,000 courses in 2009.
Learning and development
Develop a Group-wide diversity strategy Not achieved Due to effects of organisational change within the HR community in Deutsche Post DHL this target has been delayed, but is still of very high priority. The due date has been extended to 2010.
Anchor Idea Management more firmly in our regions and divisions Target ongoing Due 2010
Launch further measures to tackle implications of demographic change New target Due 2015
Expand our health promotion system and develop approach to managing foreseeable health risks such as chronic diseases through design and implementation of respective programs New target Due 2012
Renew signature of European Road Safety Charter and promote road safety within Deutsche Post DHL with help of information materials and events New target Due 2010
Expand our compliance training portfolio New target Due 2010
Introduce further monitoring procedures referring to compliance management activities New target Due 2010
Roll out our e-recruiting platform to more countries and business units New target Due 2010
Develop a “DHL Academy” based on the example of our “DHL Freight Forwarding Academy” New target Due 2010

Society

Targets Status Notes
Ensure our DRTs remain ready for action worldwide Target ongoing DRT’s fully staffed and trained; successful multi-deployment in the Philippines, Samoa and Indonesia; signed "Memoranda of Understanding” with Costa Rica, Panama, Peru and Guatemala
Pilot our GARD airports concept and consider making it available across disaster-prone regions Target achieved Two pilot projects in Indonesia successfully completed in August 2009
Define GARD roll-out concept and start roll-out in selected high-risk areas in Asia Pacific and Americas New target Due 2010
Raise funds to enable UNICEF to vaccinate 50,000 children against the top six child-killing diseases Target achieved Followed up on the promise to collect sufficient donations to fund 50,000 vaccinations
Support UNICEF’s work to reduce child mortality in projects in Kenya, Peru and India Target ongoing Due 2010
Develop platforms to promote employee support and volunteering for local communities Target achieved Implemented Deutsche Post DHL Corporate Responsibility Award 2009
Provide employees with more opportunities to volunteer, and more recognition of their efforts Target ongoing Extended participating countries in DHL Volunteer Day 2009; launched Corporate Responsibility Award to recognize and reward the commitment of employees
Implement a global KPI system and data collection tool to improve monitoring and transparency Target achieved Online database to collect information on worldwide community investment activities implemented and first set of KPIs developed
Strengthen our education, environment, and disaster management activities and align them with our core business Target ongoing CR strategic framework under the motto “Living Responsibility” with the focus areas GoGreen, GoHelp and GoTeach introduced
Support the development and roll-out of a joint program with Teach First Deutschland Target achieved Launch of Teach First Deutschland as founding partner; sponsoring of Camp4us – a 14-day-long summer camp for students
Create a volunteer program for Teach First Deutschland New target Due 2010
Create a Group-wide GoTeach framework for meeting global educational demands New target Due 2010
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Strategy and Governance
Economic impact
Environment
Employees
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Last change: 04/22/2010

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