Main topics of the stakeholder dialogue
We conducted an anonymous online survey with roughly 2,400 external stakeholders and some 11,600 employees at the end of 2011. The questionnaire comprised approximately 40 questions in the following categories: "Strategy & Corporate Governance", "Society", "Climate & Environment", "Employees", "Customers", "Subcontractors and Suppliers".
Approximately 1,500 of the invited stakeholders responded. Initial results show that we are already addressing many of the CR-related issues identified by our stakeholders as highly relevant to the Group. We will analyze the survey results in detail and will use this website to report on our insights and resulting measures.
Online survey: Topics with the highest relevance
| External stakeholders |
| Environmentally-friendly fleets and networks |
| Security of customer data |
| Sustainable energy management |
| Climate protection programs and measures |
| Corporate Responsibility Strategy |
| Internal stakeholders |
| Customer satisfaction |
| Security of customer data |
| Innovation |
| Compliance |
| Employee satisfaction |
Customers
Customers
| Examples for how we engage with them on CR issues | Typical frequency of engagement |
|---|---|
| Corporate Responsibility Day | Annually |
| Online survey | Annually |
| Market research | Annually |
| Responses to information requests/tenders | Upon request |
| Customer satisfaction surveys | Annually |
| CR report | Annually |
| Printed customer media | Quarterly |
| Bilateral discussion with account managers | On occasion |
| Public media (trade journals etc.) | On occasion |
| Conferences | On occasion |
Employees and employee representatives
Employees and employee representatives
| Examples for how we engage with them on CR issues | Typical frequency of engagement |
|---|---|
| Corporate Responsibility Day | Annually |
| Online survey | Annually |
| Direct bilateral dialog | Daily |
| Employee Opinion Survey | Annually |
| Internal print media | Daily, monthly, bimonthly, depending on format |
| CR sections on intranet | Daily |
| CR report | Annually |
| Discussion fora on our intranet | Daily |
| Town hall meetings | Quarterly |
| Employee Trend Monitor | 6–9 times a year |
| Trainings (including e-learning) | Annually |
| Deutsche Post DHL Forum | Twice a year (does not take into account the Forum's sub bodies) |
| General meeting of works councils (Germany) | Annually |
| Jour-fixes | Depending on local conventions |
Investors
Investors
| Examples for how we engage with them on CR issues | Typical frequency of engagement |
|---|---|
| Corporate Responsibility Day | Annually |
| Online survey | Annually |
| Annual General Meeting | Annually |
| Announcements of annual / quarterly results | Annually / quarterly |
| Roadshows and analyst conferences | Annually |
| SRI ratings and rankings | Annually |
| Conferences and symposia | On occasion |
| Annual report | Annually |
| CR report | Annually |
| Bilateral meetings with analysts and investors | Upon request / on occasion |
Suppliers, subcontractors and other service providers, industry peers, etc.
Suppliers, subcontractors and other service providers, industry peers, etc.
| Examples for how we engage with them on CR issues | Typical frequency of engagement |
|---|---|
| Corporate Responsibility Day | Annually |
| Online survey | Annually |
| Requests for information / tenders | Upon request |
| Working groups of trade associations and business initiatives | Quarterly |
| Annual and CR Report | Annually |
| CR content on website | Continuous |
| CR reports of trade associations | Annually |
| Trade journals and other public media | On occasion |
Unions
Unions
| Examples for how we engage with them on CR issues | Typical frequency of engagement |
|---|---|
| Corporate Responsibility Day | Annually |
| Online survey | Annually |
| Regular meetings (on global level with global union federations) | Depending on respective conventions |
| CR Report | Annually |
| Conferences | On occasion |
NGOs, i.e. environmental interest groups, social interest groups
NGOs, i.e. environmental interest groups, social interest groups
| Examples for how we engage with them on CR issues | Typical frequency of engagement |
|---|---|
| Corporate Responsibility Day | Annually |
| Online survey | Annually |
| CR Report and Annual Report | Annually |
| Bilateral meetings | Upon request / on occasion |
| Conferences and symposia | On occasion |
| Partnerships and joint initiatives | Bimonthly |
Policy makers
Policy makers
| Examples for how we engage with them on CR issues | Typical frequency of engagement |
|---|---|
| Corporate Responsibility Day | Annually |
| Online survey | Annually |
| CR Report and Annual Report | Annually |
| Bilateral meetings | Upon request / on occasion |
| Through trade associations and business initiatives | On occasion |
| Public media and trade journals | On occasion |
Members and representatives of the general public
Members and representatives of the general public
| Examples for how we engage with them on CR issues | Typical frequency of engagement |
|---|---|
| Corporate Responsibility Day | Annually |
| Online survey | Annually |
| CR Report and Annual Report | Annually |
| Conferences and symposia | On occasion |
| Bilateral meetings | Upon request / on occasion |
| Public media and trade journals | On occasion |
| Corporate website, print media, press statements, interviews, etc. | Continuous / on occasion |
| Dedicated feedback section in CR Report | More than 130 responses on CR Report 2009/10 |
| "Contact us" on corporate website | Sporadically |
