Global Business Services will continue to bring together intra-Group services and secure economies of scale in the process. This allows other divisions to achieve further savings while improving service quality at the same time. In Global Customer Solutions, we plan to substantially increase business volume and exploit even greater scope for cross-selling within the Group.

We plan to further extend the partnership approach used by our retail outlets because of the success achieved to date. In 2007, we will test various stationary outlet and sales formats with the aim of achieving closer proximity to customers.