Standardised, readily accessible offering

DHL Express specialises in carrying goods reliably from door to door, which is facilitated by fixed routes and standardised procedures. Our three product lines – Same Day, Time Definite and Day Definite – satisfy different customer requirements for speed of delivery. In the year under review, we revised and simplified our product range. The gradual roll-out of the new portfolio started on 1 October; it offers customers clearly structured services for international time-definite shipments, which constitute our core business: DHL EXPRESS 9:00, DHL EXPRESS 12:00, and DHL EXPRESS WORLDWIDE.

Key accounts with global business interests are to be managed by a new sales unit. Thanks to our enhanced service, we are increasingly establishing ourselves as a partner of enterprises that engage in certain branches of commerce and industry. The principal users of our reliable, time-critical services are the automotive, consumer goods, electronics and life science sectors, in which delivery times are a key driver of success. Our PharmaPlus product, which has been launched in France, is an industry-specific solution for shipping temperature-sensitive goods to numerous countries across the globe.

Through a network of more than 50,000 service points at which items can be dropped off and collected, we are facilitating customers’ access to our services. DHL Express is also expanding its range of electronic services. Business customers in Asia, for example, have been able to place shipment collection orders electronically since autumn 2007.

At a time when the environmental impact of products and services is a live issue, we are thus far the only express service provider to offer – in our GOGREEN range – climate-neutral shipping products.