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Strategy and goals

The information on this page was audited by PricewaterhouseCoopers on February 15, 2008.

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In 2007, customers have benefited from our integrated approach to the Glossarysupply chain. Uniquely, we can now offer a logistics and express service with the greatest global reach. We are establishing improvement targets for each business unit and function, working in parallel with the recently launched capital markets programme.

Our customers regularly highlight the need for proactivity and innovation and we have addressed this need in several ways. We have, for example, added to our capabilities within the life science arena; similarly, retail customers have benefited from the introduction of offerings such as demand planning and a strengthening of our Glossaryco-pack manufacturing services to consumer customers. We have also developed global products which span several of our business units such as service parts logistics and e-fulfilment with the expectation that these will continue to develop in the years to come.

We are focusing on organic growth through three distinct programmes: We are reinforcing our presence in regions whose economies are expanding rapidly, such as Central and Eastern Europe and areas of South America and Asia; we are focusing on key customer accounts where we are looking to increase our share of Glossaryoutsourcing; and finally, we are focusing capital expenditure on innovative products and process harmonisation.

“Our logistics business is well positioned in key global markets to deliver organic growth. We have developed our business to seize the opportunities brought about by growing consumer demands, complex modern supply chains and the ongoing trend of outsourcing. We are also focusing on people development to add value through proactive delivery of solutions and collaboration with other members of the DHL family.”
Dr Frank Appel, LOGISTICS

Roadmap for the future

In our drive to continue creating added value for customers and shareholders, we have adopted a Roadmap for Logistics setting out our vision – which is to lead the industry into a new era by 2010: We intend to set the pace in innovation, quality and productivity whilst at the same time offering our employees fresh opportunities. We will also be seeking to encourage the industry to behave even more responsibly towards society and the environment. In pursuing these goals, we will make the most of our collective passion, experience and scale. We aim to build the best logistics company in the world and to be the Glossaryfirst choice for customers and employees alike. There continues to be increased collaboration across all DHL business units, with our customers benefiting from our ability to bundle together products and services from one provider to create seamless support for their critical business needs.

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