Services and infrastructure in logistics business to be expanded
We intend to concentrate on the following three areas in the year ahead.
1. Focus on growth markets
The economies of the emerging countries, in particular Brazil, India, China and Eastern Europe, will expand further in 2008. We are engaged in establishing new logistics centres to serve our customers operating in these markets.
2. Enhanced service for high-revenue customers
We aim to continue raising the portion of revenues accounted for by our largest customers – although the enhanced service we are offering will not in any way diminish our commitment to the small and medium-sized enterprises, which constitute our most important customer groups for the global forwarding and freight business.
3. New products and services
In 2008, we will be extending our offering in the areas of international supply chains, e-fulfilment, service parts logistics and life science industry solutions, where we see real opportunities for growth. We will also be improving our standard services, including warehousing. For example, we are looking for further ways to create added value, such as by introducing . These are sites whose resources, typically staff and means of transport, are shared by several centres.