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Quality – LOGISTICS Division

The information on this page was audited by PricewaterhouseCoopers on February 15, 2008.

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LOGISTICS in figures

 

 

 

  DHL Global Forwarding

• Countries and territories: 150

• Locations: 810

• Air freight volume: 4.4 million t

• Ocean freight volume: 2.8 million TEUs

 

  DHL Exel Supply Chain

• Countries and territories: 60

• Distribution centres: 2,500

• Warehouse space: 23 million m²

 

  DHL Freight

• Terminals: 160

• Transport volume: 40 million t

• Full truckloads: 2 million

 

Focus on logistics customer satisfaction pays dividends

In the logistics business, we seek to dovetail our services with customers’ needs. Since our business is built on long-term customer relationships, the extent to which existing agreements are renewed is a key indicator of quality. In 2007, the contract renewal rate was 84% (previous year: 77%).

In 2006, we began regularly and systematically polling our customers on their wishes and satisfaction with our services. Surveys were again conducted in the reporting period, covering customers in all business units and regions. The results are used to form part of our continuous improvement process.

In the year under review, we once again received several awards for the quality of our services. The principal ones were:

  • “Best European Glossary3PL Awards” from the website eyefortransport.
  • The “Asia Pacific 3PL Award” at the SCM Logistics Excellence Awards.
  • The “European Retail Solutions Award” for project implementation of the year.
  • DHL Exel GlossarySupply Chain was named provider of the year by Volvo in Brazil.
  • We received the “Provider of the Year” award at the Middle East Supply Chain and Transport Awards.
  • The “EPA SmartWay Environmental Excellence Award” for DHL Exel Supply Chain in the USA.
  • In Mexico, we won the accolade of “most responsible company” and the Volkswagen Group’s award for outstanding supplier performance.
  • DHL Exel Supply Chain occupied second place in the list of leading 3PL companies published by Inbound Logistics magazine and the Transport Topics newspaper named us the best logistics company.

 

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