Information technology is an integral part of our Group’s production and service processes. Our business performance therefore depends heavily on the functioning and availability of our applications and infrastructure. Our three globally operating data centres constitute a key success factor. We prevent faults and any downtime by active risk management, and have set up redundant systems and developed detailed emergency plans.

In everyday use, the effectiveness of IT security relies largely on the workforce’s implementation of our security guidelines. We have therefore taken steps to enhance workforce risk-awareness. Amongst other things, we have set up the Information Security Knowledge Centre, an interactive platform providing key information on IT security.

We block unauthorised data access and data manipulation with various measures involving the workforce, organisational structure, applications, systems and networks. We continuously improve security mechanisms and plans. The appointment of a global committee on IT security underscores the priority given to IT security within the Group.