Economic developments and the shift in customers’ behaviour have prompted us to re-examine the most important factors determining our business. Four trends that have proven to be stable and irreversible in a range of scenarios are making a strong impact on our business:

1. Globalisation The elimination of trade and customs barriers is enabling companies to develop new markets and move activities to locations that offer competitive advantages. As a result, trade is growing more quickly in the international than the national arena, fuelling demand for transport and logistics. It is, however, to be expected that low-value, labour-intensive products will increasingly be produced in countries that are geographically close and have a low wage level. Also, for less time-critical shipments, demand is expected to rise for more fuel-efficient transport. Since we are well positioned in the typical low-wage countries of Eastern Europe and Latin America and our range of services covers all means of transport, we will also benefit from this trend.
2. Outsourcing In times of economic stagnation, pressure on companies to reduce costs
   and streamline business processes increases. For this reason, there is a growing
   trend towards outsourcing. Also, supply chains are becoming more complex and
   are being placed increasingly on an international footing. Accordingly, an increasing
   number of customers are demanding integrated solutions that provide them
   with a broad range of services worldwide. As a global, integrated logistics service
   provider, we benefit from this trend.
3. Digitalisation The internet has changed the way in which information is exchanged. Written communication is being replaced increasingly by electronic data transmission. Quantities and revenues are declining, especially in the traditional mail business. On the other hand, the internet brings dealers and customers closer together and creates new demand for transport of goods, advertising materials and contract documentation.
4. Climate change There is a growing awareness for the environment and climate. Although it is not yet possible to completely assess what the effects of the move towards a more eco-friendly industry will be, we see great opportunities for ourselves. Demand is now emerging for climate-neutral products, which we have already begun to develop. Furthermore, legislation is being passed that forces companies to reduce their CO₂ emissions. We help companies to comply with requirements by providing energy-efficient transport.

Legal environment

In view of our leading market position, a large number of our services are subject to sector-specific regulation under the German postal act. Further information on this issue and legal risk is contained in the Notes to the consolidated financial statements.

 1 | 2 | 3 | 4 | 5

 1 | 2 | 3 | 4 | 5