2. Every ONE counts This was the motto of our second Group-wide employee survey, which aims to measure and support employee commitment. It also shows management how familiar employees are with key strategic issues and how strongly they identify with them. This helps us increase transparency – a central focus of our corporate and leadership culture.

3. Creating added value for investors Our Roadmap to Value capital markets programme is aimed at making us not only the first choice for customers and employees but also for investors wishing to engage in the logistics industry. The programme made notable progress in the year under review, which we report in the Capital Market section. However, since the economic climate continued to deteriorate over the course of the year, we expanded the Roadmap to Value to include a far-reaching cost reduction programme. Between 2009 and 2010 the Group plans to lower its indirect costs by €1 billion.

4. Sustainable action The logistics industry is one of the key beneficiaries of the strong growth in global trade experienced in recent years. However, increased goods transport leads to higher CO₂ emissions, which according to climate researchers are a prime cause of global warming. As the largest company in our industry, we take our environmental responsibility seriously. We have developed GoGreen as a Groupwide programme aimed at systematically reaching the Group’s climate protection target.

Future core competencies of our business

We deliver the mail in Germany and are the global market leader in logistics. In the future, we intend to build on these two pillars of our business. We want to maintain our position as Die Post für Deutschland (the postal service for Germany) whilst making optimum use of the global strength of our logistics business.

The Deutsche Post brand stands for a company that sets global standards in quality, technology and efficiency and has already proven itself able to very successfully meet the challenges inherent in this mature market. The mail business therefore represents the foundation upon which our international expansion rests. Our goal is to continue operating highly profitably in the MAIL Division and to enhance our range of services by adding communications products.

The DHL brand stands for a comprehensive product portfolio and worldwide logistics presence. Our EXPRESS, GLOBAL FORWARDING/FREIGHT and SUPPLY CHAIN/CIS divisions operate in attractive market segments, and we see no need for significant portfolio adjustments. Our goal is to continue taking advantage of excellent growth opportunities in the logistics industry. There is undoubtedly room for improving our capacity in this sector. For this reason, we plan to more closely integrate our joint capabilities to allow us to offer our customers services and solutions that are customised to fit their needs precisely.

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