16 Other operating expenses
|
| €m |
| Travel and training costs |
483 |
450 |
| Closure costs |
53 |
411 |
| Other business taxes |
371 |
378 |
| Warranty expenses, refunds and compensation payments |
365 |
326 |
| Write-downs of current assets |
227 |
321 |
| Cost of purchased cleaning, transport and security services |
297 |
302 |
| Consulting costs |
292 |
272 |
| Telecommunication costs |
298 |
269 |
| Expenses from currency translation differences |
266 |
269 |
| Expenses from derivatives |
4 |
221 |
| Office supplies |
221 |
207 |
| Legal costs |
86 |
167 |
| Other public relations expenses |
151 |
163 |
| Entertainment and corporate hospitality expenses |
165 |
163 |
| Advertising expenses |
189 |
142 |
| Insurance costs |
135 |
118 |
| Additions to provisions |
5 |
112 |
| Expenses for disposal of non-current assets |
109 |
92 |
| Prior-period other operating expenses |
41 |
85 |
Services provided by the Federal Posts
and Telecommunications Agency |
71 |
70 |
| Expenses for public relations and customer support |
98 |
70 |
| Commissions paid |
61 |
64 |
| Contributions and fees |
30 |
37 |
| Audit costs |
36 |
36 |
| Monetary transaction costs |
34 |
35 |
| Donations |
17 |
18 |
| Miscellaneous |
80 |
348 |
| Other operating expenses |
4,185 |
5,146 |
Other operating expenses include expenses of €1,140 million
that relate to restructuring and reorganisation measures within
the Group.
Miscellaneous other operating expenses include a number
of individual items.
Taxes other than income taxes are either recognised under
the related expense item or, if no specific allocation is possible, under
other operating expenses.