International offering expanded in the Americas region

In February 2009 we exited the domestic US express business. We have now refocussed fully on our core competency – the international express business. The United States will still remain an integral part of our global network, and the worldwide presence and capability of this network will guarantee us a leading position in the express market.

We have continued to significantly improve our service quality and have replaced legacy IT systems with standardised applications. Our local employees have received additional training as part of the Certified International Specialist programme, which has added strength to our position as experts in international express services and allows us to guarantee first-class service to our customers.

After successfully restructuring the US business, the Americas region was reorganised in July 2009. It now comprises the USA and the six sub-regions of Canada, Mexico, the Caribbean, Central America, Brazil and Spanish-speaking South America. In many countries in the Americas regions, we remain the market leader in the international express business. We have expanded our international service offering to include, amongst other things, pre-09.00 am deliveries to Europe, pre-10.30 am deliveries to the USA from all regions of South and Central America and pre-12.00 noon deliveries within South America.