EXPRESS

Business units and market positions

Network for time-critical shipments spans the globe

The EXPRESS division transports time-sensitive documents and goods reliably from door to door via fixed routes and using standardised workflows. Our network spans more than 220 countries and territories in which more than 100,000 employees serve over eight million customers.

In 2009, we continued expanding our reach for Time Definite shipments. In Asia alone, we now offer our pre-12.00 noon delivery service for an additional 3,000 trade lanes.

As a global network operator, we are well aware that the quality of our services and the satisfaction of our customers are crucial in determining our success. This is why we are constantly working to optimise our service.

Standardised time-critical products

Our three product lines, DHL Time Definite, DHL Same Day and DHL Day Definite, offer customers courier and express services in each of the three standard time segments. Special express business services such as customs brokerage, medical services and repair and return complement our portfolio.

Normally, our customers make use of our customer service numbers or the internet when ordering transport services. In Germany, we leverage the around 17,000 Deutsche Post retail outlets and Salespoints. We also maintain more than 22,000 Servicepoints outside of Germany, where customers can drop off and pick up shipments as needed and have them packed at no extra charge. The prices are standardised by weight class.

At a time when the environmental impact of globalisation is generally a live issue and even more so in the logistics sector, we were the first express service provider to offer GoGreen climate-neutral shipping products in approximately 30 countries.