Mail import and export

We deliver mail across borders, serve the domestic markets of countries outside of Germany and also provide special services beyond mail transport. We serve business customers in key domestic mail markets, including the USA, the Netherlands, the UK and Spain. In France, we have scaled back our services with the sale of DHL Global Mail Services SAS. In the USA, we discontinued our DHL@home product for mail-order companies after having reduced our express transport network there.

The global market volume for outbound cross-border mail was approximately €7 billion in 2009. Business in the year under review was shaped by the global recession and a tougher competitive environment. We lost market share due to our decision to focus strictly on earnings and therefore to cut ties with unprofitable customers. We expect a total market share of 14.5% for 2009.