Opportunities

Controlling processes support opportunity management

At Deutsche Post DHL, opportunity management is supported by the opportunity and risk controlling processes we have implemented throughout the Group. The way in which this process is organised is illustrated in the Risk Report.

We see significant opportunities in continuing to develop our markets as well as in our strategic positioning. We want to expand our services, improve our processes and take greater advantage of internal synergies. We also want to devote more attention to meeting the needs of our customers whilst improving our cost structure. Our idea management programme is expected to provide additional stimulus.

Opportunities arising from market trends

In connection with our corporate strategy, we have outlined the four main factors that influence our business. These factors provide the following opportunities:

Globalisation means that the growth of the logistics industry will continue to outpace the growth of national economies. Since we operate all over the world, we will have the opportunity to share in this growth, especially in rapidly growing regions such as Asia, where we are better represented than our competition.

Outsourcing logistics services is becoming increasingly popular with companies, which are asking for integrated solutions at every link in the supply chain. As the global market leader in contract logistics, we are in a better position than most to benefit from this trend.

Online communication and e-business are creating demand for the transport of documents and goods. This results in growth opportunities for us.

Environmental awareness on the part of customers brings opportunities for additional, above-average growth. Our customers want to reduce their carbon emissions permanently, which is why they are increasingly requesting energy-efficient transport and climate-neutral products. We lead our sector in this area, having been the first logistics company to offer our customers carbon-neutral mail, parcel and express products plus air and ocean freight transport.

Opportunities arising from our strategic market positioning

We are positioned to take advantage of all types of growth, whether global, regional, cross-sector or industry specific. Moreover, a key component of our corporate strategy is our promise to offer customers services that will make their lives easier and have lasting value. The following Group-wide initiatives are aimed at securing our organic growth in the coming years:

Our First Choice programme is geared towards improving our processes and aligning our services even more closely than before to the needs of our customers. We see an opportunity here to increase customer satisfaction and foster greater loyalty amongst them.

Our new DSI unit pools the innovative activities within DHL with an eye towards developing new solutions using existing sector expertise. Here, we see an opportunity to make better use of our resources.

Sector Management, which is also new, gives us the opportunity to meet specific customer demands better in certain sectors and thus create additional synergies.

Our employees – an important source of ideas

Our innovative capacity assures our success. A particularly rich source of ideas for new products and improved processes are our employees. Thanks to their input, we have achieved considerable cost savings in past years, and we intend to continue doing so in the future.