Deutsche Post DHL - Annual Report 2009 - 16 Other operating expenses

16 Other operating expenses


€m
	2008	2009
Write-downs of current assets	321	328
Travel and training costs	450	308
Warranty expenses, refunds and compensation payments	326	290
Cost of purchased cleaning, transport and security services	302	280
Other business taxes	378	273
Telecommunication costs	269	236
Expenses from disposal of assets	503	236
Consulting costs	272	184
Office supplies	207	177
Expenses from currency translation differences	269	163
Voluntary social benefits	132	142
Insurance costs	118	112
Entertainment and corporate hospitality expenses	163	110
Other public relations expenses	163	101
Legal costs	167	97
Advertising expenses	142	82
Services provided by the Federal Posts and Telecommunications Agency	70	81
Commissions paid	64	70
Expenses for public relations and customer support	70	56
Additions to provisions	112	51
Contributions and fees	37	49
Expenses from derivatives	221	34
Prior-period other operating expenses	85	32
Audit costs	36	31
Monetary transaction costs	35	24
Donations	18	2
Miscellaneous	216	147
Other operating expenses	5,146	3,696

The reduction in other operating expenses is primarily attributable to the Group-wide cost reduction programme.

Write-downs of current assets include write-downs of receivables from Arcandor/KarstadtQuelle in the amount of €51 million.

Miscellaneous other operating expenses include a large number of smaller individual items.

Taxes other than income taxes are either recognised under the related expense item or, if no specific allocation is possible, under other operating expenses.

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