Sealed, reusable metal box for carrying goods by ship or rail.
Involves complex logistics and logistics-related services along the value chain that are performed by a contract logistics service provider. Long-term contracts allow services to be tailored to a particular industry and customer.
All international mail.
Involves the clearing of goods through customs barriers for importers and exporters, which includes the preparation of documents and/or electronic submissions as well as the calculation of taxes, duties and excises on behalf of the client.
Delivery of shipments on a specified day.
New unit that brings together the Group’s existing innovation drivers – including the DHL Innovation Centre – develops innovative solutions and promotes cross-divisional co-operation.
Market-orientated activities which draw on direct communications to selectively reach target groups through a personal, individualised approach and to enter into dialogue.
Process flows in the sales channel from producers
via wholesalers/retailers to consumers.
Legal framework for the postal markets in the member
states of the European Union.
In accordance with the German postal act, Deutsche
Post AG had the exclusive licence until the end of 2007
to commercially transport certain items. The exclusive
licence expired with effect from 1 January 2008.
National regulator for electricity, gas, telecommunications,
post and railway.
Group-wide programme aimed at improving service quality and enhancing customer focus.
Shipments which completely fill a container.
Collection centre for the consolidation of flows of goods
in one direction.
Customer relationship management organisation for
the Group’s largest and most important global clients.
Collection centre for the transhipment and consolidation
of flows of goods.
The procurement of goods and their transport from the place of origin/manufacture to the production line.
Transport chain integrating different modes of transport, often combining road and rail.
International trade body for commercial air transport.
Independent agent that puts together the most effective and economical complete logistics package for customers and co-ordinates the different service providers along the complete supply chain.
Complete capacity of truck is utilised from sender to receiver.
Loads that will not fill a container by themselves and are therefore consolidated for ocean transport.
Shipment that is smaller than a full truckload that is consolidated with other senders and/or receivers into one load for transport.
Worldwide Medical Express. Express service using a modular packaging system that facilitates the delivery of temperature-sensitive goods.
The subcontracting of tasks to external service providers.
Parcel machine where parcels and small packets can be deposited and collected around the clock.
Postbox for franked parcels and small packets (maximum dimensions: 50 × 40 × 30 cm).
Postal retail outlets operated primarily by merchants in the retail sector who offer postal services in addition to the core businesses.
Shipment that does not constitute a full truckload but is transported from point of departure to destination without transhipment.
The purpose of the German postal act, which took effect
on 1 January 1998, is to promote postal competition
through regulation and ensure the nationwide provision
of appropriate and sufficient postal services. It includes
regulations on licensing, price control and the universal
Identity check of the recipient using one of three preselected methods: by the retail outlet, by the mail carrier or through signatures on original documents.
A press product of which more than 30% consists of journalistic reporting.
Procedure whereby the Federal Network Agency approves prices for certain mail products. The agency approves prices on the basis of parameters it stipulates in advance, which set the average changes in these prices within baskets of services defined by the agency.
Goods are picked up from the end user at variable addresses, transported to the pre-defined repair vendor, collected after repair and returned to the end user.
Same-day delivery of shipments.
A press product of which no more than 30% consists of journalistic reporting.
Letter measuring max. 235 × 125 × 5 mm and weighing up to 20 g.
A series of connected resources and processes from sourcing materials to delivering goods to consumers.
Twenty-foot equivalent unit. Standardised container unit measuring 20 feet in length (1 foot = approximately 30 cm).
Shipments in which the day or time of delivery has been specified or guaranteed.
A forum that unites manufacturers, logistics providers, freight carriers, law enforcement authorities and other stakeholders with the common aim of reducing losses from international supply chains.