Help

Deutsche Post DHL’s online publications have been optimised for use with the following internet browsers: Internet Explorer 6, 7 and 8, Mozilla Firefox 3, Safari 3 and Opera 9. Some of the reports have been enriched with functions requiring Java Script and Flash 8 or later.

Navigation	Search
Language	Downloads
Text size	Key figure comparison
Printing	Saving a PDF version
Recommend page	Year-on-year comparison
My Cart	Enlarge table/image

Navigation

There are five ways to navigate through the reports.

Main menu (horizontal navigation): You can access the contents of the first menu level (chapters) via the four grey areas (tabs) at the top of the screen. You can navigate within the contents of the second level via the submenu.
Submenu (on the left): You can navigate within the contents of a chapter using the icons on the left of the screen. Clicking on a topic opens a menu, which can be used to select the contents of the second menu level. Third- and fourth-level contents are indented and can also be accessed using the icons on the left of the screen. If the contents cover more than one screen, you can leaf through the pages
using the icons at the top right of the text.
Service menu (at the top of the screen): The service menu at the top of the screen allows you to select the language, change the text size and search for information. It provides direct access to the main page, the downloads and to the shopping basket. You can also order publications via the Order form. The service menu is completed with the ‘print page’, ‘recommend page’ and ‘year-on-year comparison’ functions at the bottom of the screen. The service menu is available on every page.
References: In the Annual Report terms in the main text body are linked to references and marked with a dotted red line. In other online publications they are available under ‘further information’ on the right of the screen. Internal links are marked and external ones .
Footer navigation: The bottom of the screen contains legal information, editorial information, the data protection declaration, the sitemap and the Investor Relations contact page. The sitemap shows the overall structure of the online publications and is where each page can be access directly.

Search

The search field in the service menu at the top of the screen allows you to use the publication’s internal search engine. You only have to enter the term you are looking for in the search field. The hits shown for the term will be listed according to relevance in descending order and the term entered will be highlighted. Additionally, you can use a search-or-jump function that is linked to the search field. This function provides you with a prepared list of terms that can be activated by clicking the search field. The terms are linked directly to the relevant document pages.

Language

The online publications are available in two languages (German and English). The Investors Factbook is an exception as it is only available in English. To switch between the German and English pages, click on the Deutsch or English icons in the service menu at the top of the screen. This function is available on every page.

Downloads

The download area of online publications can be accessed via 'download' in the service menu at the top of the screen. Here you can download PDF versions of entire publications, chapters and single pages. You need Acrobat Reader to be able to use the PDF files. The document’s most important tables are also available as Microsoft Excel spreadsheets. The figures in Excel are shown according to your computer’s country settings. Clicking on or after the description opens the corresponding document in a new browser window, from where it can be saved. You can also select several documents at one and then download them together as a ZIP file. In the Annual Report you can also download all the graphics and photographs as a png-file.

You require Adobe Flash (version 8 or later) and Java Script for this function.

Printing

Every page has a print function. Clicking on the print icon opens a separate browser window containing a preview of the page for printing (without navigation icons and other browser components). You can now print out the page with or without images. Confirm your selection by clicking on the print icon in the new browser window.

Key figure comparison

With the key figure comparison you can view the development of the Group’s key figures from 2002 to 2009. The following key figure groups are available: key income figures, key share figures, employee/staff costs, cash flow/investments/write-downs as well as asset and capital structure. Then select how you would like to view the information: table, bar chart, line diagram.

Saving a PDF version

You can save the contents of every page on to your computer as a PDF file by clicking on the PDF icon at the bottom of the screen. This opens a separate browser window showing the PDF version. You can save the file on to your computer using the save function.

Recommend page

Clicking on this icon opens an e-mail form from your e-mail program containing a link to the contents of the currently-opened window. Add the e-mail recipient and some text, if applicable.

Enlarge table/image

Wide images and tables are shown in reduced size and can be enlarged by clicking on the magnifying glass. The image or table is shown in a new browser window in their original size. The image can be printed out by clicking on the print icon in the new window.

Year-on-year comparison

On every page you can use this function to compare the contents with the corresponding report from the previous year. The contents of the previous year’s report are displayed in a new browser window.

MY CART

Using the "My Cart" function you can compile the contents of the online publications as you wish. You can use the cart to collect contents. After you have confirmed your selection, a PDF document is generated that you can save on to your computer. You can view, download and delete the cart via My Cart at the top of the screen.

Java Script is required for this function.

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Print page

Print page