Non-Financial Performance Indicators

Employees

Slight decrease in number of employees

Becoming the employer of choice is one of the core objectives of our Strategy 2015. By attracting, nurturing and retaining talented and motivated people, we support the other two core objectives, being the provider of choice and the investment of choice. As at 31 December 2010, we employed 418,946 full-time equivalents in more than 220 countries and territories and therefore 1.4% fewer than in the previous year. The sale of DHL Express’ day-definite domestic business in the United Kingdom and France was the primary reason for the decline. Staff costs declined as a result by 2.4% to €16,609 million (previous year: €17,021 million).

A.57 Number of employees (continuing operations)

	2009	2010	+/– %
	2009	2010	+/– %	At year-end
Headcount¹⁾	477,280	467,088	–2.1
Full-time equivalents²⁾	424,686	418,946	–1.4
of which MAIL³⁾	144,968	144,640	–0.2
EXPRESS³⁾	95,048	87,536	–7.9
GLOBAL FORWARDING, FREIGHT³⁾	40,331	41,359	2.5
SUPPLY CHAIN³⁾	130,441	132,075	1.3
Corporate Center/Other	13,898	13,336	–4.0
of which Germany	166,880	165,781	–0.7
Europe (excluding Germany)	120,074	110,462	–8.0
Americas	66,833	68,268	2.1
Asia Pacific	57,897	61,239	5.8
Other regions	13,002	13,196	1.5
Average for the year
Headcount	488,518	464,471	–4.9
of which hourly workers and salaried employees	435,072	413,830	–4.9
Civil servants	49,691	46,866	–5.7
Trainees	3,755	3,775	0.5
Full-time equivalents	436,651	421,274	–3.5

Employees by region

In the MAIL division, the number of employees fell slightly by 0.2% to 144,640.

Compared with the previous year, the number of employees in the EXPRESS division fell by 7.9% to 87,536. The decline was primarily related to the sale of the DHL Express day-definite domestic business in the UK and France as well as further restructuring in Europe.

In the GLOBAL FORWARDING, FREIGHT division, the number of full-time equivalents went up by 2.5% to 41,359 as a result of organic growth.

The SUPPLY CHAIN division increased its staff level by 1.3% to 132,075. This was a result of growth in new and existing business particularly in the Americas and Asia Pacific regions. The increase more than compensated for the staff reductions that had become necessary as a result of the insolvency of the Arcandor Group in Germany and our withdrawal from underperforming contracts in Europe.

In the Corporate Center/Other segment, staff levels continued to decline, dropping by 4.0% to 13,336. We were able to reduce costs, particularly through savings in the indirect functions such as IT and accounting.

The majority of our employees still work in Germany, where the number has remained stable. Our workforce in the rest of Europe has declined, primarily as a result of the sale of the domestic day-definite express business in the UK and France. Staff levels in the Americas, Asia Pacific and the other regions, however, have grown.

Our current planning calls for maintaining the total number of employees at the current level in financial year 2011.

Non-Financial Performance Indicators

Employees

Slight decrease in number of employees

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