DHL is the global market leader in contract logistics with a market share of 8.4% (2009). In this highly fragmented market, the top 10 players account for only about 25% of the overall market, the size of which is estimated to be €135 billion. Whilst we are the leading provider in our two largest markets, North America and Europe, we face strong competition from local suppliers in all regions, especially in the fast-growing Asia Pacific market. We are confident that we shall succeed in leveraging our global expertise and good relationships with multinational corporations in order to expand our business in these markets.
Our Williams Lea business unit leads the market in outsourcing information management. This market is also highly fragmented and consists largely of specialists offering either a very limited set of services or occupying exclusive niches. Due to our broad range of international services and long-lasting customer relationships, we have been able to build on our leading market position. In addition, we are leveraging DHL’s excellent customer relationships to win new business for Williams Lea.