Help

Deutsche Post DHL’s online publications have been optimised for use with the following internet browsers: Internet Explorer 6, 7 and 8, Mozilla Firefox 3, Safari 5 and Opera 11. Some of the reports have been enriched with functions requiring Java Script and Flash 8 or later. 

Navigation

There are five ways to navigate through the reports.

Main menu (horizontal navigation): You can access the contents of the first menu level (chapters) via the four grey tabs at the top of the screen. You can navigate within the contents of the second level via the submenu.

1. Submenu (at the top): You can navigate within the contents of a chapter using the icons at the top of the screen. Clicking on a topic opens a menu, which can be used to select the contents of the second menu level. Third and fourth-level contents are indented and can also be accessed using the icons on the right of the screen. If the contents cover more than one screen, you can leaf through the pages using the icons at the top and bottom right of the text.
2. Service menu (at the top of the screen): The service menu at the top of the screen allows you to access the home page and select the language. You can also order printed versions of publications via theorder form. It also provides access to the help andsearch function *. The service menu is completed with the recommend page *, save as PDF, add to cart **, read page out loud and print page functions
   at the bottom of the screen**. The service menu is available on every page except for the home page, the key figure comparison and the site map.
   * Java Script is required for this function. 
   ** Not integrated into the shopping basket, this help page, downloads, the site map, search results and the key figure comparison.
3. Service functions in the contents area: Via the and symbols at the top right you can change the text size of the contents and print out the page.
4. References: In the interim report terms in the main text body are linked to references and marked with a dotted red line. In other online publications they are available under „‘further information’“ on the right of the screen. Internal links are marked "" and external ones „".
5. Footer navigation: The bottom of the screen contains references to the website of Deutsche Post DHL’s Investor Relations department, editorial information, the data protection declaration, legal information, the contact page and the sitemap. The site map shows the overall structure of the online publications and is where each page can be accessed directly.

Search

The search field in the service menu at the top of the screen allows you to use the publication’s internal search engine. You only have to enter the term you are looking for in the search field. The hits shown will be listed in descending order according to relevance and the term entered will be highlighted. Additionally, you can use a search-or-jump function that is linked to the search field. This function provides you with a prepared list of terms that can be activated by clicking the search field. The terms are linked directly to the relevant document pages.
Java Script is required for this function. 

Language

The 2010 annual report is available in two languages. To switch between the German and English pages, click on the Deutsch or „English“ icons in the service menu at the top of the screen. This function is available on every page.  

Downloads

The download area of online publications can be accessed via ‘Downloads’ in the service menu to the right of the screen. Here you can download PDF versions of the entire publication, individual chapters and single pages. You need Adobe Acrobat Reader to be able to use the PDF files. The document’s most important tables are also available as Microsoft Excel spreadsheets. The figures in Excel are shown according to your computer’s country settings.

Here you can add the different files into a ZIP archive and then download it to retrieve the individual files. Click on "show cart" to see an overview of your selected files. To remove files from the list, click on "Delete". To create the final ZIP file, click on ‘Download ZIP file’. To open ZIP archives you need an extraction utility that supports the ZIP format. For example, you may use the software (Zip) which you can download for free from the producer’s website. You may use the software 7-ZIP which you can download for free from the producer´s website.

You can also download PNG and TIFF versions of all the graphics and photographs as a ZIP file. If Java Script is deactivated, files available for downloading are not separated into documents, tables and graphics but are displayed below each other in a list. Clicking on one of the four terms (Documents | Tables | Images | Graphics) takes you directly to the corresponding part of the list.

Printing

Every page has a print function. Clicking on the print icon opens a separate browser window containing a preview of the page for printing (without navigation icons and other browser components). You can now print out the page with or without images. Confirm your selection by clicking on the print icon in the new browser window.

Key figure comparison

With the key figure comparison in the service area on the right of the screen you can view the development of the Group’s key figures from 2003 to 2010. The following key figure groups are available: key income figures, key share figures, employee/staff costs, cash flow/investments/write-downs as well as asset and capital structure. Then select how you would like to view the information: table, bar chart, line diagram.
You require Adobe Flash (version 8 or later) and Java Script for this function.

Saving a PDF version

You can save the contents of every page on to your computer as a PDF file by clicking on the PDF icon at the bottom of the screen. This opens a separate browser window showing the PDF version. You can save the file on to your computer using the save function. This function is not available on the following pages: downloads downloads page, shopping basket, site map, search result, key figure comparison and help page.

Recommend page

Clicking on this icon opens an e-mail form from your e-mail program containing a link to the contents of the currently-opened window. Add the e-mail recipient and some text, if applicable. This function requires Java Script and is not available on the site map and the key figure comparison.

Text size

The text size can be changed. At the top of every content page there are three A symbols of various size to enlarge, reduce and reset the text size.

Java Script is required for this function.

Year-on-year comparison

On every page you can use this function to compare the contents with the corresponding report from the previous year. The contents of the previous year’s report are displayed in a new browser window. This function is not available on following pages: homepage, shopping basket, help page, Downloads, site map, search results and the key figure comparison.

Shopping basket

Using the Shopping basket function you can compile the contents of the online publications as you wish. You can use the basket to collect contents. After you have confirmed your selection, a PDF document is generated that you can save on to your computer.

Java Script is required for this function.

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