EXPRESS

Facts and figures

The EXPRESS division transports time-sensitive documents and goods reliably from door to door via fixed routes and using standardised workflows. Our network serves over 500 airports spanning more than 220 countries and territories in which around 100,000 employees serve over eight million customers. In 2009, we continued expanding our reach for Time Definite shipments. In Asia alone, we now offer our pre-12.00 noon delivery service for an additional 3,000 trade lanes. As a global network operator, we are well aware that the quality of our services and the satisfaction of our customers are crucial in determining our success. This is why we are constantly working to optimise our service.

Key figures
		2009
Revenue	€m	10,312
of which Europe	€m	5,603
Americas	€m	1,473
Asia Pacific	€m	2,580
EEMEA (Eastern Europe, the Middle East and Africa)	€m	1,054
Consolidation/other	€m	−398
EBIT before non-recurring items	€m	238
EBIT	€m	−807
Return on sales1)	%	−7.8
Operating cash flow	€m	−459
Number of employees2)		99,494