- The Group
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In 2009, economic output dropped sharply nearly everywhere due to the recession. The transport industry, which depends heavily on exports, was particularly hard hit. We armed ourselves against this development by cutting costs and increasing efficiency in our operations and back offices, resulting in savings of approximately 1 billion in direct and indirect costs excluding the USA. In addition, the cost base of our US activities was reduced by more than 2.4 billion as a result of our restructuring efforts. These are important requirements for achieving our goal to remain the first choice in the international express business, across all products and regions. In order to increase our profitability and sustain it, we assess our product and business portfolio if it is accretive to our core and contributes value overall.
Our strategy is based on the following pillars:
| Strategic focus | |
| Target | Actions |
| Steadily improving customer service |
|
| Increasing profitability and productivity |
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| Strengthening our corporate culture |
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| Strengthening foothold in growth markets |
|