EXPRESS

Strategy

In 2009, economic output dropped sharply nearly everywhere due to the recession. The transport industry, which depends heavily on exports, was particularly hard hit. We armed ourselves against this development by cutting costs and increasing efficiency in our operations and back offices, resulting in savings of approximately €1 billion in direct and indirect costs excluding the USA. In addition, the cost base of our US activities was reduced by more than €2.4 billion as a result of our restructuring efforts. These are important requirements for achieving our goal to remain the first choice in the international express business, across all products and regions.  In order to increase our profitability and sustain it, we assess our product and business portfolio if it is accretive to our core and contributes value overall.

Our strategy is based on the following pillars:

Strategic focus
Target Actions
Steadily improving customer service
  • Ensuring speed, reliability and cost
  • Using standardized systems and processes
  • Increase the productivity of our sales organization
  • More frequent customer visits and calls
  • Test and evaluation of our customer service
  • Analysis of our customer touch points
Increasing profitability and productivity
  • Lowering operating costs
  • Integrating IT platforms
  • Optimizing processes
  • Streamlining the service portfolio
Strengthening our corporate culture
  • Promoting the principle of "respect and results"
  • Being amongst the most attractive employers wherever we operate
Strengthening foothold in growth markets
  • Strengthening foothold in growth markets - for example in Americas, Asia and EEMEA
  • Investing into our regional infrastructure
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