EXPRESS

Structure and Services

Our EXPRESS business is structured according to the regions in which we are active:
Europe, Americas, Asia Pacific and EEMEA (Eastern Europe, Middle East and Africa).

We offer courier, express and parcel (CEP) services via different product lines defined according to speed which satisfy different customer requirements.

The Express portfolio of Products and Services has been further simplified and harmonized during 2009. This ensures that our customers benefit from the same breadth and quality of service across more countries, and that we remain the easiest Express company to do business with.

Our three product lines, DHL Time Definite, DHL Same Day and DHL Day Definite, offer customers courier and express services in each of the three standard time segments. Special express business services such as customs brokerage, medical services and repair and return complement our portfolio. Normally, our customers make use of our customer service numbers or the internet when ordering transport services.

In Germany, we leverage around 17,000 Deutsche Post retail outlets and Salespoints. We also maintain more than 22,000 Servicepoints outside of Germany, where customers can drop off and pick up shipments as needed and have them packed at no extra charge. The prices are standardised by weight class. At a time when the environmental impact of globalisation is generally a live issue and even more so in the logistics sector, we were the first express service provider to offer GoGreen climate-neutral shipping products.