SUPPLY CHAIN
Structure and services
The SUPPLY CHAIN Division is divided into two business units:
- Supply Chain: Providing warehousing and warehouse transport services as well as value-added solutions along the entire supply chain for customers from a wide variety of sectors.
-
Williams Lea: Providing customised solutions for both digital and print information, ranging from drafting and printing communications materials to outsourcing business processes.
The Supply Chain Services
Simply put, Supply Chain is the single-source contract logistics
provider that designs and implements comprehensive, customer-focused
solutions across the entire value chain. We have defined six key strategic industry sectors for our Supply Chain business: Consumer, Retail, Technology, Life Science & Healthcare, Automotive, and Energy. Each sector is managed by a dedicated sector head who is supported by a global team of experts that handle customer projects and develop sector-specific supply chain solutions.
| Sectors and services of Supply Chain |
Consumer and Retail
|
- Our highest revenue sectors and remain our priority growth areas.
- Here we manage customer supply chains from the source of supply to the retail shelves.
- Flexibility, reliability and cost efficiency are key value drivers for our services in these sectors, which range from international inbound to warehouse and transport management to packaging and other value-added services.
|
| Technology |
- Our customers in this sector require fast, flexible and
efficient supply chains, and the demand for integrated product and
service parts logistics is increasing.
- We help our customers improve
their cost structures, especially in these difficult economic times.
- Our product portfolio ranges from inbound-to-manufacturing services to
warehousing and distribution to integrated packaging, returns management and technical service solutions.
|
|
Life Science & Healthcare |
- We see good business opportunities in this sector, because the supply chains and business processes in many parts of the world are immature
and the pressure to increase efficiency in this industry sector whilst
reducing costs is constantly on the rise.
- We developed, for example, a
successful supply chain model for the British National Health Service
(NHS) that aims to generate savings for the NHS of approximately €1
billion over 10 years.
- Our services include the procurement and
distribution of medical supplies in the UK.
|
Automotive
|
- Our automotive sector team focuses primarily
on adapting our services to the changed structural environment and on
enhancing our unique services.
|
|
Energy |
- In this fast-growing sector, we team up with other DHL units to provide integrated logistics solutions.
- We provide the build and run
phases of major energy projects. For example, we operate one of the
world's largest fourth-party logistics services in Oman, transporting
cargo and water and co-ordinating the movement of about 40 land-based
oil rigs a month.
- We anticipate a strong increase in demand for energy
as well as more regulation in terms of sustainability, both of which
will most likely drive demand for our services.
|
The Williams Lea Services
Our Williams Lea Business Unit is an expert in outsourcing corporate information management. Solutions include Office Document Solutions, Marketing Solutions and Customer Correspondence Management. We offer these solutions for customers in the financial, retail, consumer goods, pharmaceutical, publishing and public sectors.
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Annual Report 2009