Non-Financial Performance Indicators

Employees

Slight increase in number of employees

As a global mail and logistics provider, our business is all about people. Our company rests on our employees, who possess a wide range of qualifications and perform a great variety of functions. With their talents, skills and commitment, these individuals make an important contribution every day to our becoming the provider of choice for our customers and the investment of choice for our shareholders. This is how we realise our Strategy 2015 and ensure our sustained economic success.

As at 31 December 2011, we employed 423,502 full-time equivalents in more than 220 countries and territories and therefore 1.1% more than in the previous year. Staff costs rose slightly also as a result by 0.7% to €16,730 million (previous year: €16,609 million).

A.60 Number of employees

		2010	2011	+/– %
At year-end
Headcount¹		467,088	471,654	1.0
Full-time equivalents²		418,946	423,502	1.1
of which	MAIL³	146,005	147,487	1.0
	EXPRESS	87,536	84,440	–3.5
	GLOBAL FORWARDING, FREIGHT	41,359	41,881	1.3
	SUPPLY CHAIN³	130,710	136,810	4.7
	Corporate Center/Other	13,336	12,884	–3.4
of which	Germany	165,781	168,108	1.4
	Europe (excluding Germany)³	108,241	108,208	0.0
	Americas	68,268	70,291	3.0
	Asia Pacific	61,239	61,112	–0.2
	Other regions³	15,417	15,783	2.4
Average for the year
Headcount		464,471	467,188	0.6
of which	hourly workers and salaried employees	413,830	418,375	1.1
	Civil servants	46,866	44,421	–5.2
	Trainees	3,775	4,392	16.3
Full-time equivalents		421,274	423,348	0.5

In the MAIL division, the number of employees rose slightly by 1.0% to 147,487. New personnel were hired particularly in the Parcel Germany business unit, which benefited from strong growth in e-commerce. The effect of the new hires was partially offset by the discontinuation of our bulk mail business in the Netherlands.

In the EXPRESS division, the number of employees dropped by 3.5% to 84,440 (previous year: 87,536) because we sold our domestic express businesses in Canada, China and Australia. Excluding the effects of these disposals, we employed slightly more people than in the prior year, primarily to handle the heavy volumes.

The number of full-time equivalents in the GLOBAL FORWARDING, FREIGHT division went up by 1.3% to 41,881 due to our purchase of Standard Forwarding in the USA.

The SUPPLY CHAIN division increased its staff level by 4.7% to 136,810 due to the acquisition of Tag Group, an international marketing service provider, and to growth in new and existing business in Asia Pacific, the Americas and the UK.

At Corporate Center/Other, the number of employees declined by 3.4% to 12,884. Productivity was further increased in indirect functions such as IT and real estate.

We continue to employ most of our personnel in Germany, where the number of employees rose slightly, as in the Americas and the Other regions. Employee numbers dropped slightly in the Asia Pacific region, due above all to the sale of our domestic express business in China.

Our current planning calls for increasing slightly the number of employees in financial year 2012. A.61 Employees by region, 2011