Divisions

Overview

A.35 Key figures by operating division
€m
	2010 adjusted	2011	+/–%	Q4 2010 adjusted	Q4 2011	+/–%
MAIL
Revenue	13,913	13,973	0.4	3,825	3,853	0.7
of which Mail Communication	5,597	5,430	–3.0	1,487	1,458	–2.0
Dialogue Marketing	2,595	2,605	0.4	713	690	–3.2
Press Services	797	782	–1.9	209	201	–3.8
Value-Added Service	229	238	3.9	59	66	11.9
Parcel Germany	2,927	3,179	8.6	888	972	9.5
Retail Outlets	800	822	2.8	217	226	4.1
Global Mail	1,735	1,693	–2.4	480	467	–2.7
Pension Service	102	100	–2.0	24	23	–4.2
Consolidation/Other	–869	–876	–0.8	–252	–250	0.8
Profit from operating activities (EBIT)	1,120²	1,107	–1.2	224³	246	9.8
Return on sales (%)¹	8.1	7.9	–	5.9	6.4	–
Operating cash flow	1,042	924	–11.3	544	487	–10.5
EXPRESS
Revenue	11,111	11,766	5.9	2,904	3,122	7.5
of which Europe	4,960	5,009	1.0	1,270	1,318	3.8
Americas	1,831	1,887	3.1	478	489	2.3
Asia Pacific	3,374	3,718	10.2	897	996	11.0
EEMEA (Eastern Europe, the Middle East and Africa)	1,216	1,284	5.6	326	351	7.7
Consolidation/Other	–270	–132	51.1	–67	–32	52.2
Profit from operating activities (EBIT)	497⁴	927	86.5	218⁵	248	13.8
Return on sales (%)¹	4.5	7.9	–	7.5	7.9	–
Operating cash flow	904	1,146	26.8	251	454	80.9
GLOBAL FORWARDING, FREIGHT
Revenue	14,341	15,044	4.9	3,898	3,936	1.0
of which Global Forwarding	10,725	11,094	3.4	2,914	2,907	–0.2
Freight	3,735	4,088	9.5	1,018	1,064	4.5
Consolidation/Other	–119	–138	–16.0	–34	–35	–2.9
Profit from operating activities (EBIT)	383⁶	429	12.0	131⁷	126	–3.8
Return on sales (%)¹	2.7	2.9	–	3.4	3.2	–
Operating cash flow	244	657	>100	141	260	84.4
SUPPLY CHAIN
Revenue	13,061	13,223	1.2	3,502	3,548	1.3
of which Supply Chain	11,997	11,999	0.0	3,209	3,182	–0.8
Williams Lea	1,062	1,225	15.3	294	367	24.8
Consolidation/Other	2	–1	–	–1	–1	–
Profit from operating activities (EBIT)	231⁸	362	56.7	46⁹	73	58.7
Return on sales (%)¹	1.8	2.7	–	1.3	2.1	–
Operating cash flow	343	394	14.9	125	183	46.4