Deutsche Post DHL - Annual Report 2011

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Deutsche Post DHL’s online publications have been optimised for use with the following internet browsers: Internet Explorer 6, 7 and 8, Mozilla Firefox 3, Safari 5 and Opera 11. Some of the reports have been enriched with functions requiring JavaScript and Flash 8 or later.

Navigation

There are five ways to navigate through the report.

Main menu (horizontal navigation): You can access the contents of the first menu level (chapters) via the four brown tabs at the top of the screen. You can navigate within the contents of the second level via the submenu.

Submenu (at the top): You can navigate within the contents of a chapter using the icons at the top of the screen. Clicking on a topic opens a menu, which can be used to select the contents of the second menu level. Third and fourth-level contents are indented and can also be accessed using the icons on the right of the screen. If the contents cover more than one screen, you can leaf through the pages using the icons at the top and bottom right of the text.
Service menu (at the top of the screen): The service menu at the top of the screen allows you to access the home page and select the language. You can also order printed versions of publications via the order form. It also provides access to the help and search function*. The service menu is completed with the recommend page*, save as PDF, add to cart*, **, read page out loud and print page functions at the bottom of the screen**. The service menu is available on every page except for the home page, the key figure comparison and the site map.
*JavaScript is required for this function.
**Not integrated into the shopping basket this help page, downloads, the site map, search results and the key figure comparison. Language
Service functions in the contents area: Via the and symbols at the top right you can change the text size of the contents and print out the page.
References: In the interim report terms in the main text body are linked to references and marked with a red line. Internal links are marked ‘’ and external ones ‘’. Other links outside the main text body are referred to as ‘Additional links’ on the right of the screen.
Footer navigation: The bottom of the screen contains references to the website of Deutsche Post DHL’s Investor Relations department, editorial information, the data protection declaration, legal information, the contact page and the site map. The site map shows the overall structure of this online publication and is where each page can be accessed directly.

Language

The 2011 Annual Report is available in two languages. To switch between the German and English pages, click on the ‘Deutsch’ or ‘English’ icons in the service menu at the top of the screen. This function is available on every page.

Search

The search field in the service menu at the top of the screen allows you to use the publication’s internal search engine. You only have to enter the term you are looking for in the search field. The hits shown will be listed in descending order according to relevance and the term entered will be highlighted. Additionally, you can use a search-or-jump function that is linked to the search field. This function provides you with a prepared list of terms that can be activated by clicking the search field. The terms are linked directly to the relevant document pages. JavaScript is required for this function.

Audited

The icon ‘audited’ identifies the sections of the annual report audited by the auditors. Clicking on the icon takes you to the independent auditor’s report.

Print page

Every page has a print function. Clicking on the print icon opens a separate browser window containing a preview of the page for printing (without navigation icons and other browser components). You can now print out the page with or without images. Confirm your selection by clicking on the print icon in the new browser window.

Shopping basket

Using the Shopping basket function you can compile the contents of the online publications as you wish. You can use the basket to collect contents. After you have confirmed your selection, a PDF document is generated that you can save on to your computer. JavaScript is required for this function.

Downloads

The download area of online publications can be accessed by clicking on this function in the service menu to the right of the screen. Here you can download PDF versions of the entire publication, individual chapters and single pages. You need Acrobat Reader to be able to use the PDF files. The document’s most important tables are also available as Microsoft Excel spreadsheets. The figures in Excel are shown according to your computer’s country settings.

Here you can add the different files into a ZIP archive and then download it to retrieve the individual files. Click on ‘show cart’ to see an overview of your selected files. To remove files from the list, click on ‘Delete’. To create the final ZIP file, click on ‘Download ZIP file’. To open ZIP archives you need an extraction utility that supports the ZIP format. You may use the software 7ZIP which you can download for free from the producer’s website.

You can also download PNG and TIFF versions of selected graphics as a ZIP file. If JavaScript is deactivated, files available for downloading are not separated into documents, tables and graphics but are displayed below each other in a list. Clicking on one of the four terms (Documents | Tables | Images | Graphics) takes you directly to the corresponding part of the list.

Year-on-year comparison

On most pages you can use this function to compare the contents with the previous year’s report. The contents of the previous year’s report are displayed in a new browser window. This function is not available on the following pages: homepage, shopping basket, help page, Downloads, site map, search results and the key figure comparison.

Key figure comparison

With the key figure comparison in the service area on the right of the screen you can view the development of the Group’s key figures from 2003 to 2011. The following key figure groups are available: key income figures, key share figures, employee/staff costs, stock rations, cash flow/investments/depreciation and amortisation as well as asset and capital structure. Then select how you would like to view the information: table, bar chart, line diagram. You require Adobe Flash (version 8 or later) and JavaScript for this function.

Recommend page

Clicking on this icon opens an e-mail form from your e-mail program containing a link to the contents of the currently-opened window. Add the e-mail recipient and some text, if applicable. This function requires JavaScript and is not available on the site map and the key figure comparison.

Saving a PDF version

You can save the contents of every page on to your computer as a PDF version by clicking on the PDF icon at the bottom of the screen. This opens a separate browser window showing the PDF version. You can save the file on to your computer using the save function. This function is not available on the following pages: downloads page, shopping basket, site map, search result, key figure comparison and help page.