Deutsche Post DHL is Europe’s largest postal company. We deliver 65 million letters every working day in Germany alone. We offer all types of products and services to both private and business customers, ranging from standard letters and merchandise to special services such as cash on delivery and registered mail. Customer service is always our number one priority: today, our customers can purchase stamps at retail outlets, stamp dispensers, online or via text message.
Our E-Postbrief product, launched in July 2010, provides a secure, confidential and reliable platform for electronic communication. It can be used for everything from personalised customer communication to bulk mailing. E-Postbrief allows companies, public authorities and private individuals not only to meet high security standards but also to reduce processing costs.
Our mail business is focused on Germany, where the mail market has been fully liberalised since the beginning of 2008. Since July 2010, we have been required to apply value added tax to revenues generated from business customers. Since then competition has become more intense, whilst at the same time the increasing use of electronic communication is resulting in a continuing shrinkage of the German mail market. In the year under review, the market for business communications was approximately €4.3 billion (previous year, adjusted: €4.6 billion). We adjusted how we present the market shares to more precisely reflect actual market conditions. Here we report on the competitive business customer market. We now indicate those companies that are service providers to business customers, i.e., both competitors who offer end-to-end solutions as well as consolidators who offer partial services. Our market share declined slightly from 64.4% to 63.7%.