Non-Financial Performance Indicators

Employees

Number of employees at prior-year level

The average number of employees (full-time equivalents) decreased slightly to 420,211 in the first six months of 2011, a 0.3% decline compared with the previous year’s average. One of the main reasons was that we discontinued the mail business in the Netherlands.

Employee numbers to remain stable until end of year

Our current planning calls for maintaining the total number of employees at the current level in financial year 2011.